We value our customers time & money and hence strive to ensure that they receive their purchased product in the finest of conditions, on or before the committed date.
1. All products are shipped from the warehouse located in Kolkata (India) to respective shipping address(s) provided by the user/customer/purchaser. As we endeavor to deliver our products all across India, we partner with third party courier services providers viz. Blue Dart/ DTDC/ DHL/FedEx to effectuate delivery. Details of delivery partners will be provided to the users upon the purchased product being handed over to the delivery partner by us.
2. A standard date of delivery shall be provided to the Users in the order confirmation email. Users are to provide complete street address along with their pin code details at the time of placing the purchase order.
3.Our orders are processed on week days i.e. from Monday to Saturday, excluding national or declared holidays.
4. In case you book multiple products in one transaction, efforts will be made to ship all products together. However, this may not always be possible. Furthermore, we process to only one shipping address per order, therefore, in case, any customer places an order of several items to be shipped to different address(es), each address shall be treated as a separate order.
5.We do not ship to Post Office Box address(es) and do not take any responsibility for non-delivery of orders in case an order is delivered to P. O. Box and not received by the customer.
6.Orders once confirmed cannot be edited/ modified/ or changed. However, We accept such requests for address change, made within 12 hours of placing the order or from order confirmation. For related concerns and queries, you may reach us at firstname.lastname@example.org.
7.Keeping in view the ease of delivery, our courier partners will make three (3) delivery attempts at the address specified by the user or customer, and thereafter if the order/ package remains undelivered, our courier partners will intimate us regarding the said non-delivery.
8.We aim to keep stock of all products listed on our website. In case you have made payment for a product that is unavailable or would take longer to deliver then, we will make proactive attempts to communicate the User about the delay, within 2 working days, on his/her registered mobile number or email address.
9.Upon order confirmation, we provide the User a tracking number for the order via Email and SMS. In case of any delivery related concerns or disputes or if the package status is visible as non-deliverable, you are requested to contact our courier partners’ customer service numbers. You can also mail us at email@example.com with your order details in case of further queries or concerns.